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Please enter the details of your request. If you have any supporting material to add to your request (e.g.: screenshots), please add the file in the “Attachments” field below.

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For us to change your account email address, we kindly ask you to provide us a copy of your passport/ID. You can attach the document below. We recommend you to send the requested document in a secure way. In order to find out how to send documents safely, please go to:

If you have Mobile Tickets for UEFA EURO 2020, your and/or your guest’s personal data can be directly updated in the dedicated Mobile Tickets app. When you receive your ticket(s), you or your guest can directly make the change within the Mobile Tickets app.

Instructions on how to change your delivery/postal address can be found in this FAQ:

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