All ticket buyers whose ticket(s) are cancelled via the random ballot process following the capacity reduction or due to the change of venue will receive a full refund. The same applies for the cancellation of Follow My Team tickets. Refunds will be processed as soon as possible.
In case of refund, you will receive your money back on the credit/ debit card you used to pay for your tickets. If your credit or debit card expired since you paid for the tickets, and the refund is unsuccessful, the amount will be refunded to you by bank transfer. You will be contacted by us at a later stage and will be asked to provide your bank account details.
Please note that for legal reasons we will not be able to process a refund to another credit or debit card than the one used for ticket purchase.