In March-April 2021, we offered fans the last opportunity to return their tickets for UEFA EURO 2020.
Now that the Ticket Return Portal has closed, UEFA will calculate the number of remaining tickets per match and per category. Should there be matches where there are more sold tickets than the new agreed capacity, UEFA will run a random ballot per order and per match to determine which tickets remain valid.
For tickets purchased through the Participating National Associations sales program, the rules of the respective fan clubs will apply and further information will be communicated in due course.
The results of the ballot will be communicated to every ticket buyer via email during May. In this email, ticket buyers will be informed whether their ticket(s) remain valid or have been cancelled.
If your tickets have been cancelled following the reduction of the stadium capacity, you will receive a refund for the face value of your cancelled tickets.
Please bear in mind that, if you are successful in the ballot and your tickets are not cancelled, you will not be able to request a refund in case you no longer wish to attend the tournament.
IMPORTANT: Please note, that as UEFA will run the random ballot per match and per order, you might receive separate email notifications related to the result of the ballot for a specific match and these email notifications might be sent out at different moments.