How can I get a refund for the souvenir ticket fee?
If you have requested souvenir tickets for one or several orders, you will be able to obtain the refund of 15 EUR for the souvenir tickets per order only if you return all the tickets related to the order.
If you return your tickets of a certain order only partially, the souvenir ticket fee of 15 EUR will not be refunded.
Please note that the amount of 15 EUR for the souvenir tickets will not be displayed in the Ticket Return Portal. However, if you request to return all your tickets for a specific order, you will automatically receive the refund for the souvenir tickets.