If you have returned tickets between February and June 2020 and the refund was successful (i.e.: refund to the card used for the purchase), you should have received a confirmation from us no later than mid-July. If you have received our confirmation but you still haven’t received the money, we recommend that you get in touch with your bank or credit card provider to check the status of the refund.
If you did not receive a confirmation about the successful refund, this probably means that the refund has failed because the credit card or debit card used for the purchase was no longer valid. In that case, you should have received an email asking you to provide your bank account details for us to process a refund via bank transfer. If you have not provided these details yet, please follow the instructions in that email and fill in the Financial Information section in your profile at:
Once the bank account details have been saved in our system, it might take some time for the refund via bank transfer to be handled, since it’s a manual process and there are several steps involved.
Note: if you have successfully saved valid bank account details in your profile on the Ticket Portal after 28 September 2020, the refund will not be handled before the month of November 2020.